Content & Upload Guidelines

Last updated: October 15, 2025

Welcome to PosterPups! We turn your photo into a custom art poster. To keep things smooth for everyone, please review these guidelines before generating or ordering.

What you can upload

  • Your own photos or images you have clear permission to use (e.g., you took the photo).
  • High-quality JPG or PNG up to 12MB. (HEIC/AVIF aren’t supported.)
  • Best results: well-lit, sharp images where your pup fills most of the frame.

What’s not allowed

We won’t process images that contain or appear to contain:

  • Copyrighted logos/characters/trademarks you don’t own.
  • Hateful, harassing, violent, or illegal content.
  • Explicit sexual content.
  • Photos of people without their permission or content that invades someone’s privacy.

If we spot a violation, we’ll cancel and refund the order or ask for a replacement image.

Your rights & our limited license

You own your image. By uploading, you grant PosterPups a limited, non-exclusive license to use the image only to:

  1. generate previews,
  2. manufacture and fulfill your order, and
  3. provide customer support.

With your explicit opt-in only, we may feature your final poster in our marketing/social. We never sell your images.

To request deletion of your uploaded image after your order is fulfilled, email support@posterpups.com with your order #.

Printing & color notes

  • Screens vary; minor color differences from your device are normal.
  • Posters include standard trim/bleed (~⅛”). Important details should not be at the extreme edge.
  • AI-assisted artwork can introduce small artifacts; we keep them within tasteful, poster-style expectations.
  • Frames are not included unless stated otherwise.

Reprints & damages

Custom items are final sale, but we’ll happily reprint or replace if your poster arrives damaged or has a clear print defect.

Please email support@posterpups.com with photos within 7 days of delivery.

Timing

  • Generation typically completes in ~1–2 minutes.
  • Production: usually 2–4 business days.
  • Shipping: typically 3–7 business days (location-dependent).

Age & responsibility

You must be 18+ or have a parent/guardian purchase on your behalf. You’re responsible for ensuring you have the rights to any image you upload.


Questions? support@posterpups.com